Our policy

Your name and address is required to send you catalogues, samples and to deliver products you have ordered.

We ask for your e-mail address and password when you register on the site. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order and to keep you informed of the progress of your order. We simply want to make sure your shopping experience with us is easy and pain free.

With your permission, we occasionally like to send you further information on products and special offers. Again, you have the option to opt out of receiving our email newsletter when you register.

Where you have activated the respective checkbox, you have given the following consent after placing your order:

"I would like to subscribe to your newsletter and be reminded by Trusted Shops by e-mail of the possibility of submitting a customer review. I can revoke my consent at any time."

Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

Cookies

In order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited echemist.co.uk before) is recorded on your hard drive and used by us to improve echemist.co.uk and the products and services available to you.

If you do not wish for us to use cookies when you use the echemist.co.uk website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the echemist.co.uk website and so we recommend that you leave them turned on.

eChemist.co.uk is working towards being compliant with the revised ePrivacy Directive and is working with the latest guidance from the Information Commissioner's Office (ICO).

Your email address will never be disclosed to any third party.

Our data collection and storage is governed by the rules of the UK's Data Protection Act

If you would like to discuss privacy issues with us please email us or call on +44 (0)1923 800 768.