Free UK and Worldwide Shipping*

We do our utmost best to process and despatch your order within 24 hours of you placing it however sometimes due to extreme situations we may not be able to and will contact you immediately letting you know. If you have any questions please contact us on customerservices@echemist.co.uk.

DHL and Royal Mail do not consider a parcel to be lost unless it has been in the postal system for no less than 15 working days for UK mainland orders and 45 working days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from eChemist.co.uk, if it has not arrived, as they may be holding it for collection.

If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order. We will not issue a refund.

If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.

If the order is returned to us due to an undeliverable address, then the buyer may request for a reshipment. The buyer is responsible for the re-shipping and re-handling sum.

*Free shipping only applies to products for personal use and does not apply to customer purchasing multiple items from 1 or more accounts within 7 to 14 days. In doing so, customers will be treated as trade accounts and shipping will be charged separately based on weight / volume and destination (remote and non remote locations by area code / zip code / postal code).

*All orders below £20.00 or above 2 KG or over 1 litre will be subject to postal charges.

All medication orders will need be approved by the Pharmacist and once approved the orders will be dispatched accordingly.

UK and Northern Ireland

Rest of the world